Shipping policy

Thankyou for shopping with Truzen.

We strive to ensure that your orders are processed and delivered efficiently and securely.

Shipping Charges & Taxes

The final amount paid by the customer at checkout is inclusive of applicable shipping charges and GST unless otherwise specifically mentioned during a promotional campaign or special offer.

No additional shipping charges or GST will be collected after successful order placement.

Order Processing

  • Orders are generally processed within 1–3 business days.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • Customers may receive order confirmations and shipping updates via email and/or SMS.

Delivery Timeline

Orders are generally delivered within 8–10 business days from the date of dispatch, depending on the delivery location and courier service availability.

While many orders may arrive sooner, customers are requested to allow up to 10 business days for delivery.

Delays Beyond Our Control

Although we make every effort to ensure timely deliveries, delays caused by circumstances beyond our control may occur, including:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Transportation disruptions
  • Government restrictions
  • Courier partner delays

Such delays shall not make the order eligible for cancellation, refund, replacement, or compensation.

Delivery Responsibility

Customers are responsible for providing complete and accurate shipping details while placing an order.

Truzen shall not be responsible for delays, failed deliveries, or additional costs resulting from incorrect addresses, inaccurate contact information, or recipient unavailability.

Order Tracking

Where applicable, tracking details will be shared with customers after dispatch, allowing them to monitor the status of their shipment.

Acceptance of Policy

By placing an order on our website, you acknowledge that you have read, understood, and agreed to our Shipping Policy.

Contact Us

For shipping-related queries, please contact:

Email:  help.truzen@gmail.com