Refund policy
Thank you for shopping with Truzen.
At Truzen, customer satisfaction is important to us. We carefully inspect and package all products before dispatch to ensure they reach you in good condition.
No Refund Policy
Once an order has been successfully delivered, refunds will not be provided under any circumstances, including but not limited to:
- Change of mind after purchase
- Incorrect product selection by the customer
- Personal preference or dissatisfaction with the product
- Delay in using the product
- Expectations regarding product performance or results
- Any reason other than delivery of an incorrect product
Exchange Policy
An exchange or replacement will only be considered if:
- The customer receives a product different from the one ordered.
- An incorrect item has been shipped by our team.
To request an exchange, customers must contact us within 48 hours of delivery and provide:
- Order Number
- Clear images of the received product
- Images of the package received
- Brief description of the issue
Upon verification, we will arrange for the replacement of the correct product at no additional cost.
Replacement Time Frame: If replacements and exchange are accepted, then It will get delivered to you within 8-10 working days
Non-Returnable Products
For hygiene, safety, quality control, and product integrity reasons, all products sold through our website are non-returnable and non-refundable unless an incorrect product has been delivered.
Product Feedback & Suggestions
We highly value customer feedback and continuously strive to improve our products and services.
If you have any suggestions, concerns, or product improvement recommendations, please feel free to write to us at:
Email: help.truzen@gmail.com
Your feedback helps us serve you better.
Acceptance of Policy
By placing an order on our website, you acknowledge that you have read, understood, and agreed to our Return, Exchange & Refund Policy.
Contact Us
For any order-related assistance, please contact us at:
Email: help.truzen@gmail.com